How We Rate Casinos
At Candoonz, we evaluate online pokies and casinos using a comprehensive methodology to help New Zealand players find safe, fair, and entertaining gaming platforms. Our ratings are based on independent research and player feedback.
Licensing & Regulation
We prioritise casinos holding valid gaming licenses from recognised authorities. We verify licenses from the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Curaçao eGaming, and where applicable, New Zealand regulatory compliance. A current, legitimate license is non-negotiable and forms the foundation of our ratings.
Game Selection & Software Providers
We assess the variety and quality of games available, including pokies/slots, live casino games, and table games. We evaluate partnerships with reputable software providers such as Microgaming, Playtech, NetEnt, and other established developers. Wider game selection and trusted providers score higher.
Bonus Terms & Wagering Requirements
We scrutinise promotional offers by examining transparency of terms and conditions, wagering requirements (rollover rates), maximum cashout limits, and bonus validity periods. Fair, player-friendly bonuses with reasonable T&Cs receive higher ratings than those with hidden clauses or excessive requirements.
Payment Methods & Withdrawal Speed
We evaluate the range of deposit and withdrawal options, including cryptocurrency, e-wallets, bank transfers, and local NZ payment methods. We assess withdrawal processing times, fees, and reliability. Faster payouts and more payment flexibility enhance ratings.
Customer Support
We rate the quality and availability of customer service, including 24/7 live chat, email support, phone lines, and response times. We test responsiveness and helpfulness of support staff. Accessible, prompt, and professional customer support is essential.
Mobile Experience
We evaluate responsive web design on smartphones and tablets, as well as the quality of dedicated iOS and Android apps (where available). Smooth gameplay, fast loading, intuitive navigation, and feature parity with desktop versions are key criteria.
Responsible Gaming Tools
We assess the availability and functionality of responsible gaming features such as deposit limits, loss limits, session time limits, self-exclusion options, and cooling-off periods. Casinos offering comprehensive player protection tools receive higher ratings, reflecting our commitment to safer gambling.
Our Rating Scale
10/10 – Exceptional: Outstanding across all criteria. Fully licensed, excellent games, fair bonuses, multiple payment options, 24/7 support, mobile-optimised, and strong responsible gaming features.
8-9/10 – Excellent: Very strong performance. Minor areas for improvement but reliable, well-regulated, and player-friendly.
6-7/10 – Good: Solid offering with adequate licensing, games, and support. Some limitations in bonuses, payment methods, or features.
4-5/10 – Fair: Basic standards met but notable concerns. Regulatory questions, limited games, poor support, or unfair terms.
Below 4/10 – Poor: Significant issues. We recommend avoiding casinos rated below 4/10 due to regulatory, security, or fairness concerns.
Disclaimer: These ratings are based on research and analysis current as of 2026. Players should conduct their own due diligence and gamble responsibly. Always verify a casino's license independently before playing.